Returns & Refunds Policy
Returns & Refunds Policy
Unknownkreeture Shop Commitment
At [Unknownkreeture Shop], your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help make things right.
Return Window
You have 14 calendar days from the date you received your item to initiate a return. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it.
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In its original packaging.
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Accompanied by the receipt or proof of purchase.
Non-Returnable Items
Certain types of items cannot be returned. These include:
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Sale items marked as final sale
Please contact us if you have questions or concerns about your specific item.
How to Initiate a Return
To start a return, please contact our customer service team at [unknownkreeture@gmail.com] with your order number and the reason for your return. We'll provide you with instructions on how to send your item back to us.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if applicable.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $50. We can't guarantee that we'll receive your returned item.
Refunds
Once we receive your item, we'll inspect it and notify you that we've received your returned item. We'll then immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies. Please allow 5-10 business days for the refund to appear on your statement.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at [unknownkreeture@gmail.com] with photos of the item and your order number. We'll work quickly to resolve the issue at no additional cost to you.
Missing Refunds
If you haven't received a refund yet:
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First, check your bank account again.
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Then contact your credit card company; it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund, please contact us at [unknownkreeture@gmail.com].
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
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By email: [unknownkreeture@gmail.com]
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By visiting this page on our website: [Contact Us page]